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Your referral to Steps2Wellbeing

After you have completed a self-referral online, over the phone or by using Wysa, we will contact you to arrange an ‘initial assessment’ with one of our Psychological Wellbeing Practitioners (PWPs).

Please note that our number may show up as ‘withheld’ or ‘no caller ID’ meaning that you might not know it is us phoning.

Before you start treatment

It is very important that you read and agree to our Treatment and Confidentiality Agreement.

The agreement explains how we keep your information confidential and how to get the best out of your treatment.

Please click below to read it.

Read the treatment and confidentiality agreement

What happens at my initial assessment?

The initial assessment helps us to understand a bit more about why you have contacted us and what issues you may be having.

At the assessment the Psychological Wellbeing Practitioner (PWP) will explore treatment options with you. This may include:

If Steps2Wellbeing is not the right service for you, we will direct you to other services and organisations who may be able to help.

You will be emailed or texted instructions on how to join your course or access your treatment, so please check your email regularly including your ‘junk folder’.

We work with trusted partners to deliver your courses and treatment, so your text or email may mention:

Don’t worry if English isn’t your first language, we can arrange for an interpreter to assist you.

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