GP & Healthcare Professionals
What are the referral criteria?
• Aged 18 or over (including older adults)
• Registered with a locality GP
• Experiencing depression and/or an anxiety disorder
• Not currently engaged with other mental health services (e.g. community mental health teams, crisis team)
How do I refer my patient?
As a healthcare professional you can refer a patient using our online form by following this link. Please note that Steps to Wellbeing will NOT accept ONLINE referrals from mental health organisations. If you are a mental health worker (e.g. CMHT), please continue to refer by letter.
Alternatively you can refer your patient directly by sending us a standard referral letter. The patient can can also self-refer by completing a referral form online or by telephoning us on the relevant number. If you have a patient who would not be able to do this (for example due to language barriers), and they don’t have anyone who could assist them, then please just send us a standard referral letter.
If the referrer is not a GP we will seek permission from the patient to inform the GP that they have been referred to the service and the outcome of their involvement with the service. Where joint working between services would be appropriate, telephone contact should first be made by the referring service to the Service Manager and Clinical Lead at the appropriate office.
How does the self-referral process work?
When patients self-refer they will speak to a member of our admin team who may arrange an initial assessment for them. This will be either by telephone or face-to-face and at a convenient time. We will ask the patient’s permission to contact his/her GP to let them know that the patient has self-referred to the service.
What contact can a patient’s GP expect from the service?
If a patient self-refers we will write to you to inform you of this referral. We will then write to you after the initial assessment session to let you know the outcome / treatment offered and also at discharge.
Obviously if during the course of therapy there are any significant changes, for example risk or a change in the treatment approach, we will also keep you informed of this as well. Please do not hesitate to contact us though if you have any queries about any patients referred to us.
If you are feeling very distressed, despairing or suicidal and need immediate help please contact your GP and request an emergency appointment, contact the Samaritans on 116 123, or go to your nearest Accident and Emergency Department.
If your GP surgery is not open, you can contact the NHS Out of Hours Medical Service on 111. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. If you feel at harm to yourself or from other – go straight to your nearest Accident and Emergency.
If you are concerned that someone else is very distressed and might be considering suicide please encourage them to contact their GP and make an emergency appointment. Alternatively you might wish to encourage them to speak to the Samaritans on 116 123.
If you are concerned that someone is about to act on thoughts of hurting themselves you might wish help them attend the nearest Accident and Emergency Department. Alternatively, you may choose to contact the Police on 999.
Similarly, if you become concerned that someone is at risk of hurting somebody else
If you feel you need to talk to someone in confidence, the Samaritans are available 24 hours a day, 7 days a week on:
Tel: 116 123
(TEXT MESSAGE ONLY number available on 07725 909090)
There are also local Samaritans branches across Hampshire and Dorset.