Steps 2 Wellbeing

Text size: Increase text size Decrease text size Reset High contrast mode

Getting Help

Getting to know us...

When you refer to our service, either using our online self-referral form, referring yourself over the telephone, or being referred by your GP or healthcare professional, our friendly admin team will accept your referral and book your initial assessment. Our admin team are also on hand to help you if you have any questions about the service. You will find our office numbers on the Contact Us page. Your initial assessment will be carried out by a Psychological Wellbeing Practitioner who will determine the best course of action to help you. If we are able to help then you will either continue to see a Psychological Wellbeing Practitioner, or instead be seen by one of our therapists or counsellors.

Psychological Wellbeing Practitioners (PWPs)

Our team of PWPs provide most of the assessments in the service and provide a range of different support options. This includes face-to-face and telephone guided self-help, courses, and computerised cognitive-behavioural therapy (CBT) programmes.

Our PWPs have a variety of different backgrounds, but all attend a university-run accredited training course to ensure they are well qualified to help assess and treat individuals with common mental health problems.

The key role of the PWP is to support you to better understand the difficulties you are experiencing, helping you to develop the skills and resources to manage or overcome them. To do this your PWP will assess your problems and how they affect your daily life, provide you with resources (e.g. leaflets and handouts), and work with you to help you overcome your difficulties by supporting you to work through them.

PWPs can also teach you wellbeing tools and techniques, and can give you up to date information on medication that your GP has prescribed you to help your mental health.

Cognitive Behavioural Therapists

Cognitive behavioural therapists specialise in providing Cognitive Behavioural Therapy (CBT), a form of therapy shown to be effective for people experiencing stress, depression or anxiety.

Our team of Cognitive Behavioural Therapists (CBT therapists) provide both one-to-one and group based support for people who need more intensive support for their problems. These appointments take place either at a GP surgery or other local venue that is convenient for you to access. You can also receive therapy using our new e-Clinic.

All our CBT therapists are either qualified or currently attending an accredited training course.


Our team of counsellors provide a range of different counselling interventions. Counselling gives you time and space to talk about your troubles and explore difficult feelings to help you bring about effective change in your life or improve your wellbeing.

All our counsellors are fully qualified- and have undertaken or are undertaking additional National Institute of Clinical Excellence (NICE) approved therapy interventions, including Dynamic Interpersonal Therapy (DIT), Interpersonal Therapy (IPT), Counselling for Depression (CfD) and Couple Counselling for Depression (CCfD).