We want to ensure that you receive the most appropriate help for the problems you are experiencing.
To do this we first need to understand how you are feeling, what the problems are, and what you want to get from accessing support.
Once you have been referred to the service (or have chosen to self-refer), if appropriate we will arrange a convenient time with you to do an assessment. The assessment will take roughly 30-40 minutes and will either be over the telephone or face-to-face. If you are doing an assessment over the telephone it is helpful if you are in a quiet place where you won’t get disturbed.
Most of our assessments are conducted by our Psychological Wellbeing Practitioners (PWPs). Our PWPs understand that accessing support can often be quite scary. When they first speak with you they will explain how the session will work and try to put you at ease. They are trained to assess your needs and discuss with you the different types of support that we can provide. This is essential as it helps you to make the right choice about what type of support you need.
As part of the assessment process you will be asked to complete a questionnaire. This is used to help us understand the severity of your problems. We will redo the questionnaire throughout your time with the service to help us see whether the support you are receiving is helping.
Your assessment is also a good opportunity for you to ask any questions you might have about the problems you are experiencing or the services that we provide.
If you are feeling very distressed, despairing or suicidal and need immediate help please contact your GP and request an emergency appointment, contact the Samaritans on 116 123, or go to your nearest Accident and Emergency Department.
If your GP surgery is not open, you can contact the NHS Out of Hours Medical Service on 111. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. If you feel at harm to yourself or from other – go straight to your nearest Accident and Emergency.
If you are concerned that someone else is very distressed and might be considering suicide please encourage them to contact their GP and make an emergency appointment. Alternatively you might wish to encourage them to speak to the Samaritans on 116 123.
If you are concerned that someone is about to act on thoughts of hurting themselves you might wish help them attend the nearest Accident and Emergency Department. Alternatively, you may choose to contact the Police on 999.
Similarly, if you become concerned that someone is at risk of hurting somebody else
If you feel you need to talk to someone in confidence, the Samaritans are available 24 hours a day, 7 days a week on:
Tel: 116 123
(TEXT MESSAGE ONLY number available on 07725 909090)
There are also local Samaritans branches across Hampshire and Dorset.