If you have had a particularly good experience whilst using one of our services please let us know. Feedback for the staff involved in your care is very much appreciated
If you are unhappy with any aspect of your care or the services you have received, please let us know as soon as possible. In the first instance, we suggest talking about your concerns with the staff providing your care. In many cases, they can sort the issue out straight away. If you would prefer to contact someone who is not involved in your care, you can use the link below to provide feedback directly to the Customer Services Team.
Please be assured that raising any concerns will not in any way affect your treatment or the way you are treated by staff. We strive constantly to improve our services and we need your feedback to help us do this.
If you are feeling very distressed, despairing or suicidal and need immediate help please contact your GP and request an emergency appointment, contact the Samaritans on 116 123, or go to your nearest Accident and Emergency Department.
If your GP surgery is not open, you can contact the NHS Out of Hours Medical Service on 111. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. If you feel at harm to yourself or from other – go straight to your nearest Accident and Emergency.
If you are concerned that someone else is very distressed and might be considering suicide please encourage them to contact their GP and make an emergency appointment. Alternatively you might wish to encourage them to speak to the Samaritans on 116 123.
If you are concerned that someone is about to act on thoughts of hurting themselves you might wish help them attend the nearest Accident and Emergency Department. Alternatively, you may choose to contact the Police on 999.
Similarly, if you become concerned that someone is at risk of hurting somebody else
If you feel you need to talk to someone in confidence, the Samaritans are available 24 hours a day, 7 days a week on:
Tel: 116 123
(TEXT MESSAGE ONLY number available on 07725 909090)
There are also local Samaritans branches across Hampshire and Dorset.